Frequently asked questions
How do I track my order?
Enter your order number and the email or phone number used at checkout in the tracking fields above. Your live order status will appear instantly, pulled directly from our shipping partner.
Where do I find my order number?
Your order number is in the confirmation email and SMS sent right after you placed the order. It usually starts with a # followed by a series of numbers.
My order shows "Processing" — what does that mean?
Your order has been received and is being packed at our facility in Jodhpur. Once it is handed over to our courier partner, the status will update to "Shipped" and a tracking link will become active.
How long does delivery usually take?
Standard delivery takes 4 to 7 business days depending on your location. Metro cities typically receive orders faster than remote areas.
My tracking hasn't updated in a few days. Should I be worried?
Courier scans can occasionally lag, especially around weekends or regional holidays. If there's been no update for more than 48 hours, reach out to us directly using the buttons below and we'll check with our courier partner immediately.
Can I change my delivery address after placing the order?
If your order hasn't been shipped yet, we can usually update the address. Contact us as soon as possible — once the order is handed to the courier, address changes are not guaranteed.
What if I am not available at the delivery address?
Most couriers attempt delivery 2 to 3 times before returning the order. If you know you'll be unavailable, message us and we'll coordinate a better delivery window where possible.
Do you offer Cash on Delivery (COD)?
COD availability depends on your pin code and will be shown at checkout. If your order was placed as COD, please keep exact change ready for the delivery agent.
My order shows delivered but I haven't received it. What do I do?
This is rare, but it happens. Contact us immediately with your order number — we will investigate with the courier and resolve it quickly.
I received a damaged or incorrect product. What now?
Photograph the issue immediately and reach out within 48 hours of delivery using the support options below. We'll arrange a replacement or refund without hassle.
Still need help?
Tap any of the buttons below to reach us on WhatsApp, Instagram, or your preferred platform — a real person from our team will respond, not a bot.